When will I get my Download?
After payment – straight away sent to the email address you registered with!
Whats the difference between a personal and a commercial template?
Each seller will apply their own terms to their templates, but ultimately a personal template can normally only be used for personal or private use and cannot be used to sell designs derived from the template. A commercial template generally allows you to use the design to create items for sale
How do I report a problem?
Quickest way to get in touch with us is via email
How do I become a seller?
Easy! Make sure you have something to sell then visit this link for all you need to know Become a Seller . You can register from this page too.
How do I contact a seller?
You will need to go to a sellers shop, by clicking on their shop name on the right hand side of the item listing. You will then see a button “Contact Seller” within the sellers shop. Make sure you are logged in!
What happens if I'm asked for a refund?
If the item is a downloadable template – the seller isn’t entitled to a refund unless the template is different from the description or faulty. Confirm why the customer is asking for a refund and if it is due to the reasons above – then refund via PayPal. We can then refund the commission charged on the sale.
How can I view my shop?
Under “My Account” you will find your SELLER DASHBOARD. Here you will see a link to you store which you can click on or share – or a nice big button :)
How do I add a profile picture?
How do I add commercial and personal terms?
How do I list a product to sell?
If you need some guidance on creating a listing – take a look at our Listing Guide Page